Complaints Procedure
Legal, regulatory and governance information for Blackstone Protective Services Ltd.
Blackstone Protective Services Ltd (“Blackstone”, “we”, “us” or “our”) provides security services to commercial, organisational, venue, property and private clients.
Trading address: 2E New Road, Ilford, IG3 8AN. General enquiries: enquiries@bprotective.co.uk.
Raising a complaint
Complaints should identify the person or organisation concerned, relevant dates, the assignment or service involved, what happened and the resolution sought. Please avoid sending unnecessary sensitive information.
Review
We aim to acknowledge complaints, investigate proportionately, preserve relevant evidence, obtain appropriate accounts from those involved and provide a reasoned response. Serious safeguarding, licensing, criminal, health and safety or data-protection concerns may require separate escalation.
Document control
This page is part of Blackstone's governance framework and may be reviewed or updated when law, regulation, our services or our processing activities change.